Terms & Conditions

All orders by you, the customer, for supply of goods are subject to these terms and conditions. Once an order is placed there will be a contract between us. The contract will end upon satisfactory receipt of goods.

Please see our price list for details. Once details of your cake have been confirmed and the invoice sent, a 50% deposit is required to confirm your order. Your order will not be confirmed until the deposit is paid. The balance must be paid 48 hours before collection of the order. The deposit is non-refundable.
Wedding cakes and any larger cake orders will be calculated on an individual basis. Wedding cake flavour samples will be invoiced separately, then the amount will be taken off the final bill for the wedding cake.
If an order is made within 3 weeks of the collection date, a £10 sur charge will be added to your order.

If you decide to cancel your order once it has been confirmed and the deposit has been paid, this will not be able to be refunded. As cancellations incur administrative costs, lost business, and impacts on our commitment to other customers, in some cases we will apply further cancellation charges. These are as follows:
For regular celebration cakes:
14 days or more: no further payment other than the 50% deposit.
7-13 days: 50% of the balance (75% of total price)
6 days or less: 100% of the balance (100% of the total price)
For wedding cakes:
30 days or more: no further payment other than the 50% deposit.
14-30 days: 50% of the balance (75% of the total price)
13 days or less: 100% of the balance (100% of the total price)
We may also apply cancellation charges and terminate our services if you fail to pay us on the due dates given under clause 2. We reserve the right to apply an administrative fee of £10 for any cancellation of celebration cakes.

All orders are subject to acceptance and availability. We reserve the right the cancel your order if:

• We experience supply chain issues outside of our control resulting in insufficient stock to deliver the goods you have ordered.
• We are unable to deliver to your area.
• One or more of the goods your ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.

For standard celebration cakes, these are collection only, subject to our availability.
For wedding cakes and larger celebration cakes that require assembly in situ, these will be delivered at a suitable time agreed by yourself and us.

Following placement of order, should you wish to make any changes, please contact ABC directly (via email, Instagram, or Facebook). We will try our best to accommodate changes requested, however these cannot always be guaranteed. In addition, we are unable to accept changes made within the 7-day period before your order is due for collection or delivery. Depending on the change requested, an additional charge may be applied and shall be payable in accordance with clause 2 and clause 3 in the event of a cancellation.

If we are prevented from performing our services and delivery by circumstances beyond our control, including but not limited to strikes, accidents, national or local disasters, damage to premises, weather, infectious diseases, or similar events, then we will cancel the order and refund you the amounts already paid, and we will have no further liability to you.

All our cakes can be made with gluten free sponges and can also be made dairy free or vegan, however, all our cakes are baked and decorated in an environment where nuts are present. Unless specified otherwise cakes may contain NUTS, MILK, EGGS, WHEAT, SOYA, GLUTEN. All orders will be provided with ingredients lists detailing any allergy information. We cannot be responsible for any incidents involving personal food allergies.

In the unlikely event that you have a complaint about your celebration cake, please inform ABC as soon as possible so we can attempt to resolve the issue immediately. If any problem cannot be resolved at the time, then you should write to us within 14 days to enable us to investigate and report to you. Accordingly, it is a term of our agreement with you that we cannot entertain complaints made after 14 days as we are deprived of the opportunity of the opportunity to investigate any facts that you may complain of. If we cannot resolve your complaint following you writing to us, you will agree to meet us to try and resolve matters. If this meeting fails, to resolve any dispute, any legal claim you bring will be limited in value to the total cost of the cake and in respect of which any complaint is made.

These terms and conditions are governed by English Law and the exclusive jurisdiction of the English courts.